Legal
Last updated: June 2026
These terms cover LeadForge — the AI system we build and run for your business. For a managed online store, see the LH-Ecommerce tab above. Where a signed proposal or service agreement says something different, that document takes priority over these terms.
By engaging LeadHunt, you agree to these Terms & Conditions. They govern the LeadForge services provided by LeadHunt (Business Reg No. LA0087318-K) to its clients. You confirm you are authorised to enter this agreement on behalf of your business. Malaysian law governs this agreement.
LeadHunt builds and runs LeadForge for you — a done-for-you system that helps bring in customers, keep them coming back, and report plainly on what's working. The exact scope of each engagement is agreed during scoping and documented before work starts. Anything not expressly included in that scope is out of scope. Changes require written agreement and may affect setup fees and the monthly fee.
Pricing has three parts: (1) a one-time setup fee, (2) a fixed monthly fee for the LeadForge system we run for you, which never scales with how busy you get, and (3) outside costs (WhatsApp fees, AI usage, tool subscriptions) passed through at cost. Fees are exclusive of any applicable taxes. Pass-through costs follow the third party's own pricing and may change. We may revise your fees for a future billing cycle on at least 30 days notice. Full billing terms are in our Cancellation & Refund Policy.
You are responsible for giving us accurate business information, keeping access to your connected accounts valid, paying on time, and telling us about significant changes to your business. You are responsible for using the system lawfully and within the rules of the platforms it connects to — including obtaining the consent required to contact your customers and complying with anti-spam, messaging, and advertising policies (for example, those of WhatsApp and Meta). You will not use the system to send unlawful, misleading, or unsolicited messages. Misuse may result in suspension.
We stand behind how the system performs — not what the market does. We do not promise any specific business result, such as a level of leads, bookings, sales, search rankings, or revenue. Any figures, examples, case studies, or estimates we share are illustrative only and are not a promise of your results, which depend on factors outside our control — your market, pricing, products, demand, and how you act on what the system surfaces. Where we mention service targets (such as response times or go-live timelines), these are goals we work towards in good faith, not guarantees, unless a signed agreement states otherwise.
We work hard to keep your system running, but we do not guarantee uninterrupted or error-free service. LeadForge depends on third-party platforms we do not control — including WhatsApp/Meta, Google, AI providers, hosting, and payment processors. We are not responsible for their outages, rate limits, policy or pricing changes, or for any restriction or suspension they apply to your accounts. Planned maintenance may cause short interruptions, which we schedule considerately where possible.
Parts of LeadForge use AI. AI can make mistakes and produce inaccurate or unexpected output, and it should not be relied on as professional (legal, financial, medical, or tax) advice. Where your setup calls for it, output is reviewed before it goes out; where that review sits with you, you are responsible for it. To the extent allowed by law, we are not liable for losses arising from AI-generated content or automated decisions, beyond the cap in section 10.
LeadHunt owns and maintains the LeadForge system, its configurations, and the work built during the engagement — by design, so we can keep improving it for you. Your business data is yours. On termination, we provide full documentation of everything built for you. You grant us the limited rights to your data and accounts needed to provide the service.
Each party keeps the other's non-public information confidential and uses it only to provide or receive the service. We may reference that you are a client and describe results in anonymised form unless you ask us in writing not to.
To the fullest extent allowed by Malaysian law, LeadHunt's total liability for all claims arising from the service is limited to the total monthly fees you paid in the 3 months before the claim. We are not liable for any indirect, incidental, special, or consequential losses, or for loss of profits, revenue, data, goodwill, or anticipated savings — including losses caused by third-party outages, policy changes, account suspensions, or by incorrect data or credentials you provided. Nothing in these Terms excludes liability that cannot be excluded by law.
You agree to cover and hold LeadHunt harmless from claims, losses, or costs arising from: the data, content, or messages you provide or send through the system; your breach of these Terms or of any third-party platform's rules; or your failure to obtain the consents required to contact your customers.
Neither party is liable for delay or failure caused by events beyond reasonable control — including internet, platform, power, or network failures, third-party outages, natural events, or government action.
We may suspend the service, in whole or in part, for non-payment, suspected misuse, a security risk, or where a third-party platform requires it. We restore service once the cause is resolved. Suspension does not waive fees due.
We may update these Terms or the service from time to time. We will notify material changes by WhatsApp or email; continuing to use the service after that means you accept the change. We may also improve, change, or retire individual features as platforms and best practices evolve.
Either party may end the service with 30 days written notice. Termination does not waive any outstanding fees. Data retention and deletion follow our Cancellation & Refund Policy. Setup fees are non-refundable once build has started.
These Terms are governed by the laws of Malaysia, and disputes shall be resolved in the courts of Malaysia. If any provision is found unenforceable, the remaining provisions remain in full effect. These Terms, together with any signed proposal or service agreement, are the entire agreement between us.
These terms cover LH-Ecommerce — the managed online store we build, host and run for you. They add the rules specific to selling online: payments, tax, your shoppers' data, and the risks of running a live store. Where a signed proposal or service agreement says something different, that document takes priority.
By engaging LeadHunt to build and run your online store, you agree to these Terms & Conditions. They govern the LH-Ecommerce services provided by LeadHunt (Business Reg No. LA0087318-K). You confirm you are authorised to enter this agreement on behalf of your business. Malaysian law governs this agreement.
LeadHunt builds, hosts and runs a managed online store on your brand: storefront, catalogue, cart and checkout; local payments through our gateway (card, e-wallet, FPX and cash on delivery); Malaysian courier shipping and self-serve returns; first-party analytics; and the AI Store Advisor. Optional add-ons switch on when you choose. Scope is agreed during scoping and documented before work starts; anything not in that scope is out of scope.
Pricing has three parts: (1) a one-time setup fee, (2) a fixed monthly plan fee that never scales with how many orders you take, and (3) pass-through costs at cost — payment gateway fees, your domain, your dedicated managed database, and AI usage above your quota. Fees are exclusive of any applicable taxes. Pass-through costs follow the third party's own pricing and may change. We may revise your plan fee for a future billing cycle on at least 30 days notice. Full billing terms are in our Cancellation & Refund Policy.
Money from your sales settles directly to you through the payment gateway. LeadHunt does not hold, control, or disburse your customers' funds, and is not a payment processor or escrow agent. Gateway fees pass through at cost. Refunds, returns, and chargebacks for orders are handled by you under your own policy — we provide the tools; the decision and the funds are yours. We are not liable for chargebacks, payment fraud, or losses arising from the payment gateway's decisions, holds, or downtime.
You are responsible for the tax treatment of your sales. SST is off by default and only switches on when you provide a valid registration number; LHDN e-invoicing (MyInvois) can be switched on when your turnover requires it. You are responsible for complying with consumer-protection, e-commerce, advertising, and tax laws, and for the legality, safety, accuracy, pricing, and fulfilment of the products you sell.
You are responsible for accurate product and business information, fulfilling orders, handling customer service and returns under your own policy, keeping your connected accounts valid, and paying on time. You must not sell unlawful or prohibited goods, and you must obtain the consent required to message your customers and follow platform messaging and advertising rules. Misuse may result in suspension.
We stand behind how the store performs — not what the market does. We do not promise any specific result, such as a level of traffic, conversion, sales, or revenue. Any figures or examples we share are illustrative only and depend on factors outside our control — your products, pricing, demand, and marketing. Service targets (such as go-live timelines) are goals we work towards in good faith, not guarantees, unless a signed agreement states otherwise.
We work hard to keep your store running, but we do not guarantee uninterrupted or error-free service. Your store depends on third-party platforms we do not control — the payment gateway, couriers, hosting, WhatsApp/Meta, AI providers, and any marketplaces you connect. We are not responsible for their outages, delivery delays, policy or pricing changes, or for any restriction or suspension they apply to your accounts. Planned maintenance may cause short interruptions, which we schedule considerately where possible.
Parts of the store, including the AI Store Advisor, use AI. AI can make mistakes and produce inaccurate or unexpected output, and it should not be relied on as professional advice. You are responsible for decisions you make based on it. To the extent allowed by law, we are not liable for losses arising from AI-generated content or automated decisions, beyond the cap in section 12.
LeadHunt owns and maintains the store platform and build, so we can keep improving it for you. You own your brand, your store content and catalogue, and all of your order and customer data. On termination we provide a full export of your catalogue, customers and orders. You grant us the limited rights needed to host and run your store.
For the personal data of people who shop in your store, you are the data controller and LeadHunt is the data processor, acting on your instructions. Your store data is first-party, kept on infrastructure we run for you, PDPA-clean by design, and never sold. You are responsible for having a lawful basis to collect and use your customers' data. How we handle it is set out in our Privacy Policy (LH-Ecommerce tab).
To the fullest extent allowed by Malaysian law, LeadHunt's total liability for all claims arising from the service is limited to the total monthly plan fees you paid in the 3 months before the claim. We are not liable for any indirect, incidental, special, or consequential losses, or for loss of profits, revenue, data, or goodwill — including lost sales during downtime of a payment gateway, courier, or other third party, chargebacks or fraud, failed or delayed deliveries, or losses arising from the products you sell or the data, listings, or credentials you provided. Nothing in these Terms excludes liability that cannot be excluded by law.
You agree to cover and hold LeadHunt harmless from claims, losses, or costs arising from: the products you sell; your listings, pricing, refunds, or fulfilment; the messages you send; your breach of these Terms, of consumer or tax law, or of any third-party platform's rules; or your failure to obtain required consents.
Neither party is liable for delay or failure caused by events beyond reasonable control — including internet, platform, power, or network failures, third-party outages, natural events, or government action.
We may suspend the store, in whole or in part, for non-payment, suspected misuse, a security risk, or where a third-party platform requires it. The storefront pause schedule for non-payment is set out in our Cancellation & Refund Policy. Suspension does not waive fees due.
We may update these Terms or the service from time to time. We will notify material changes by WhatsApp or email; continuing to use the service after that means you accept the change. We may also improve, change, or retire individual features as platforms and best practices evolve.
Either party may end the service with 30 days written notice. We provide a full export of your store, customers and orders, and help you move to another platform if needed. Termination does not waive any outstanding fees. Data retention and deletion follow our Cancellation & Refund Policy. Setup fees are non-refundable once build has started.
These Terms are governed by the laws of Malaysia, and disputes shall be resolved in the courts of Malaysia. If any provision is found unenforceable, the remaining provisions remain in full effect. These Terms, together with any signed proposal or service agreement, are the entire agreement between us.