Legal

Cancellation Policy

Last updated: March 2026

Billing Cycle

LeadHunt bills on a fixed monthly cycle per active automation. Retainer fees never scale with usage volume — you pay the same amount whether the automation runs 10 times or 10,000 times. Variable platform costs (API usage, third-party tool fees) are billed separately at cost, passed through with no markup.

Payment Timeline

Day −7
Invoice issued.

Stripe automatically generates and sends your invoice 7 days before your renewal date, along with an email reminder.

Day −3
WhatsApp reminder.

You'll receive a WhatsApp message: "Your billing cycle is in 3 days." No action needed if your payment method is up to date.

Day 0
Auto-charge — 3 attempts.

Stripe charges your saved payment method. If the first attempt fails, Stripe retries 2 more times on the same day. You will receive an urgent WhatsApp alert to update your payment method.

Day 0 — if all fail
Automations paused immediately. No grace period.

If all 3 attempts fail, all active automations are paused the same day. There is no grace period. Variable platform costs (API calls, tool usage) accrue on LeadHunt's infrastructure — we cannot absorb those costs while a payment remains outstanding.

Day +1 to +90
90-day archive window.

Your automation configurations and data are archived for 90 days. You can settle the outstanding balance at any time within this window and automations will be reactivated without a new setup fee.

Day +90
Permanent deletion.

After 90 days, all automation configurations, data, and credentials are permanently deleted. Reactivation after this point requires a new setup fee and full rebuild.

Setup Fees

Setup fees are non-refundable. Once scoping is complete and build work has commenced, the setup fee covers work already performed and cannot be reversed. We do not offer partial credits for partially completed builds.

Monthly Retainer

Monthly retainer fees are non-refundable once the billing cycle has started. If you cancel mid-cycle, your automations remain active until the end of the paid period. No prorated credits are issued for unused days within a billing cycle.

How to Cancel

To cancel, contact us via WhatsApp at +60 17-343 8147 or through our contact form with at least 30 days notice before your next billing date. Cancellation does not waive any outstanding fees. All data deletion follows the timeline above.