Legal
Last updated: June 2026
This tab covers LeadForge — the AI system we build and run for your business. For a managed online store, see the LH-Ecommerce tab above.
LeadHunt bills on a fixed monthly cycle for the LeadForge system we run for you. The monthly fee never scales with how busy you get — you pay the same amount whether it runs 10 times or 10,000 times. Outside costs (WhatsApp fees, AI usage, third-party tool fees) are billed separately at cost, passed through with no markup. Fees exclude any applicable taxes, and we may revise your fees for a future billing cycle with at least 30 days notice.
Stripe automatically generates and sends your invoice 7 days before your renewal date, along with an email reminder.
You'll receive a WhatsApp message: "Your billing cycle is in 3 days." No action needed if your payment method is up to date.
Stripe charges your saved payment method. If the first attempt fails, Stripe retries 2 more times on the same day. You will receive an urgent WhatsApp alert to update your payment method.
If all 3 attempts fail, your LeadForge system is paused the same day. There is no grace period. Outside costs (WhatsApp, AI usage, tool fees) accrue on LeadHunt's infrastructure — we cannot absorb those while a payment remains outstanding.
Your LeadForge configuration and data are archived for 90 days. You can settle the outstanding balance at any time within this window and your system will be reactivated without a new setup fee.
After 90 days, your LeadForge configuration, data, and credentials are permanently deleted. Reactivation after this point requires a new setup fee and full rebuild.
Setup fees are non-refundable. Once scoping is complete and build work has commenced, the setup fee covers work already performed and cannot be reversed. We do not offer partial credits for partially completed builds.
Monthly fees are non-refundable once the billing cycle has started. If you cancel mid-cycle, your LeadForge system remains active until the end of the paid period. No prorated credits are issued for unused days within a billing cycle.
To cancel, contact us via WhatsApp at +60 17-343 8147 or through our contact form with at least 30 days notice before your next billing date. Cancellation does not waive any outstanding fees. On request we hand over full documentation of everything built for you. All data deletion follows the timeline above.
This tab covers LH-Ecommerce — the managed online store we build, host and run for you. Because a live store takes real customer orders and payments, a few rules differ from LeadForge.
LeadHunt bills your store plan on a fixed monthly cycle. The plan fee never scales with how many orders you take — you pay the same whether you sell 10 items or 10,000. Pass-through costs are billed separately at cost, with no markup: payment gateway fees, your domain, your dedicated managed database, and AI usage above your monthly quota. Money from your sales settles directly to you through the payment gateway — LeadHunt never holds your customers' money. Fees exclude any applicable taxes, and we may revise your plan fee for a future billing cycle with at least 30 days notice.
Stripe sends your invoice 7 days before your renewal date, with an email reminder. (This is for your store plan — separate from the gateway that handles your shoppers' payments.)
A WhatsApp reminder that your billing cycle is in 3 days. No action needed if your payment method is up to date.
Stripe charges your saved payment method, retrying twice more the same day if needed. You'll get an urgent WhatsApp alert to update your method. Your storefront stays open and keeps taking orders while we sort it out.
So your customers aren't cut off mid-purchase, your store stays live for 7 days after a failed charge. If it's still unpaid after that, the storefront is taken offline (shoppers see a temporary "back soon" page) and management features pause. Your orders, customers and settings are kept safe.
Your store, catalogue, orders and customer data are archived for 90 days. Settle the balance any time in this window and your store goes back online with no new setup fee. You can ask us to export your data at any point.
After 90 days, your store, its data, and credentials are permanently deleted. Rebuilding after this point requires a new setup fee. We always offer a data export before deletion.
Store setup fees are non-refundable once build work has started — they cover designing, building and migrating your store, work that can't be reversed. We don't offer partial credits for partially completed builds.
Monthly store fees are non-refundable once the billing cycle has started. If you cancel mid-cycle, your store stays live until the end of the paid period. No prorated credits are issued for unused days.
Refunds, returns and chargebacks for orders placed in your store are between you and your customers, under your own store policy — LeadHunt does not handle your customers' money. We give you the tools to issue refunds and manage returns; the decision and the funds are always yours.
Contact us via WhatsApp at +60 17-343 8147 or through our contact form with at least 30 days notice before your next billing date. We'll export your catalogue, customers and orders for you, and help you move to another platform if needed. Cancellation does not waive any outstanding fees. Data deletion follows the timeline above.